Full refunds are only available before we send the initial script. Once the script has been delivered, only partial prorated refunds may apply. After the script is approved, refunds are no longer possible, and the order cannot be reshot for free per the Terms of Service. All revisions must align with the approved script. By accepting a refund, you relinquish all rights and licenses to any of our work (videos, scripts, etc.) and agree not to use any deliverables. Using refunded work would be considered copyright infringement under DMCA and a breach of the Terms of Service. If we terminate an order for reasonable cause, refunds are provided only for unperformed work. If work has already begun, partial refunds will be issued accordingly. Our maximum liability is limited to refunding paid amounts; we cannot compensate for any additional damages.
By canceling an order, you confirm that you have the authority to accept these terms on behalf of your company or yourself. To retain rights to deliverables, you would need to place a new order. Refunds are strictly limited to the paid amount, in accordance with the Terms of Service.
We can’t offer refunds for rush delivery orders that are delayed due to client unresponsiveness. When placing a rush order, we prioritize your project in our workflow to meet the expedited timeline. However, we rely on timely responses to ensure we have all the necessary approvals and information to proceed efficiently. If we do not receive responses within the required timeframe, we cannot guarantee rush delivery. This policy ensures that we deliver high-quality content that has been approved by you before finalization. We understand that timely delivery is crucial for your business, and we strive to meet all deadlines. However, delays caused by a lack of communication are beyond our control and do not qualify for a refund. We encourage prompt responses to keep your project on track and ensure you receive your video as quickly as possible.
Unfortunately, since the script was approved by you and we did what the script entailed, the order does not qualify for a refund or free re-shoots. If you would like revisions to the video, please let us know and we will be happy to send you the cost for the revisions you would like. Otherwise, we are not able to give a refund on this order since the video was done per the approved script by you. Please note that, per the Terms of Service, orders are not eligible to be canceled based on the quality of service/materials delivered if the service was rendered as described on the services page. Otherwise, if you would like revisions to the video, please let us know.